Business Location:

India

Business Size:

Startup

Industry:

Service Scheduler Hub

So what we did for them?

Services Provided

CRM Software Development

Enhancing communication between students, admins, and parents for seamless issue resolution.

ERP Software Development

Automating hostel operations like room allocation, attendance tracking, and complaint management.

IT Consulting

Providing expert guidance to optimize and implement efficient hostel management solutions.

Who are they?

What is  DhobiG Laundry Services?

DhobiG is an innovative digital platform revolutionizing the laundry and dry-cleaning industry. By integrating advanced technology, DhobiG provides seamless customer experiences, ensuring the highest standards of fabric care. Offering personalized services for delicate fabrics, designer wear, bridal attire, and leather goods, DhobiG has become a trusted name in the laundry industry. The platform leverages CRM (Customer Relationship Management) software for improved customer engagement and ERP (Enterprise Resource Planning) systems to streamline operations and ensure business scalability.

So what is wrong with this industry ?

What are the Challenges in the Laundry & Dry-Cleaning Industry

Adapting to Modern Technology

Shifting to a tech-driven model required significant investment in CRM and ERP systems for smooth service operations.

Differentiation in a Competitive Market

Offering personalized services and maintaining superior fabric care through innovative technology were essential for standing out.

Ensuring Fabric Safety & Hygiene

High-quality care for delicate fabrics required specialized cleaning techniques, supported by streamlined operations and CRM/ERP solutions.

Optimizing Operational Efficiency

Automation was key to managing logistics, tracking orders, and improving service delivery speed.

so how did we handle that ?

Colladome’s Project Management Process

01

Scoping & Planning

Defined CRM and ERP integration strategies to streamline customer interactions and operational workflows.

02

Wireframing & UI/UX Design

Designed an intuitive interface for effortless service scheduling and efficient platform navigation.

03

Cloud-Powered Infrastructure

Leveraged AWS for high-performance, scalable, and secure hosting of CRM and ERP systems.

04

Mobile & Web Application Development

Built using the MERN stack and Flutter for seamless cross-platform accessibility.

05

Payment Gateway Implementation

Integrated secure payment solutions like Stripe for hassle-free transactions.

06

Testing & Quality Assurance

Conducted rigorous testing to ensure system reliability, security, and an optimized user experience.

what and how to code ?

Technology Stack

Flutter

Google’s Flutter framework ensures a smooth, responsive, and visually appealing user experience across multiple devices with a single codebase.

Cross Platform: Develops apps for both Android and iOS with a single codebase.

High-Performance UI: Uses Skia rendering engine for smooth animations and responsive design.

Customizable Widgets: Provides rich UI components for tailored user experiences.

Real-Time Processing: Enables instant feedback and seamless app interactions.

MERN Stack

Utilizes MongoDB, Express.js, React, and Node.js for comprehensive full-stack solutions.

MongoDB: A flexible NoSQL database for handling large datasets with ease.

Express.js: A reliable backend with real-time features.

React: Fast, interactive, and dynamic UI for a seamless experience.

Node.js: Efficiently handles multiple requests for optimal performance.

Security & Authentication: Implements role-based access control and encrypted data protection.

AWS

AWS offers secure cloud storage, scalable infrastructure, reliable performance, and comprehensive monitoring for optimal data security and operational efficiency.

Secure Cloud Storage: Protects sensitive data with advanced security measures.

Scalable Infrastructure:  Allows the platform to grow and manage increasing user demand.

Reliable Performance: Guarantees smooth operation with minimal downtime.

Comprehensive Monitoring: Offers built-in tools to track system health and performance.

 

 

so how does it look ?

Solution

Laundry Service Seeker wants an online place he can place his order to get his/her clothes washed.

  • Effortless Service Scheduling: Easily book laundry or dry-cleaning services with a few clicks, saving time and effort.
  • Order Tracking: Receive real-time notifications and updates about the status of your laundry orders.
  • Secure Payments: Enjoy peace of mind with Stripe integration for safe, seamless transactions.
  • Convenient Pickup & Delivery: Benefit from personalized, doorstep pickup and delivery services for added convenience
  • Custom Recommendations: Get tailored service suggestions based on preferences and order history.

 

 

Individuals who book, track, and pay for rides through a user-friendly mobile application.

  • Effortless Booking: Passengers can book rides with real-time tracking for added convenience.
  • Multilingual Support: The app supports multiple languages, including Arabic, ensuring accessibility.
  • Secure Payments: Safe transactions are enabled through secure payment gateways.
  • Transparent Fare Estimation: Passengers can view ride costs upfront before booking.
  • 24/7 Customer Support: Quick resolution of ride-related issues through round-the-clock support.

Individuals who book, track, and pay for rides through a user-friendly mobile application.

  • Effortless Booking: Passengers can book rides with real-time tracking for added convenience.
  • Multilingual Support: The app supports multiple languages, including Arabic, ensuring accessibility.
  • Secure Payments: Safe transactions are enabled through secure payment gateways.
  • Transparent Fare Estimation: Passengers can view ride costs upfront before booking.
  • 24/7 Customer Support: Quick resolution of ride-related issues through round-the-clock support.
Tab 3 Content
Customer

Laundry Service Seeker wants an online place he can place his order to get his/her clothes washed.

  • Effortless Service Scheduling: Easily book laundry or dry-cleaning services with a few clicks, saving time and effort.
  • Order Tracking: Receive real-time notifications and updates about the status of your laundry orders.
  • Secure Payments: Enjoy peace of mind with Stripe integration for safe, seamless transactions.
  • Convenient Pickup & Delivery: Benefit from personalized, doorstep pickup and delivery services for added convenience
  • Custom Recommendations: Get tailored service suggestions based on preferences and order history.

 

 

Driver

Individuals who book, track, and pay for rides through a user-friendly mobile application.

  • Effortless Booking: Passengers can book rides with real-time tracking for added convenience.
  • Multilingual Support: The app supports multiple languages, including Arabic, ensuring accessibility.
  • Secure Payments: Safe transactions are enabled through secure payment gateways.
  • Transparent Fare Estimation: Passengers can view ride costs upfront before booking.
  • 24/7 Customer Support: Quick resolution of ride-related issues through round-the-clock support.
Admin

Platform Manager who keeps a record of Customer and service     provider’s demands and actions.

  • Comprehensive Dashboard: Gain an overview of all user and service provider activities in one centralized dashboard.
  • Operational Monitoring: Track order statuses, monitor service quality, and manage disputes or customer queries efficiently.
  • Data Insights: Generate reports and data analytics to identify trends, optimize service delivery, and improve business decisions.
  • User Management: Oversee user registrations, profile management, and activity monitoring for better platform governance.
  • Security & Compliance: Ensure platform security and regulatory compliance through multi-layered protection measures.

 

Good so far, so what ?

Business Impact/Results

25% Reduction in Operational Costs

ERP automation cut overhead and improved operational efficiency.

55% Growth in Service Scalability

Cloud integration supported scalability, handling a growing number of service requests efficiently.

50% Faster Service Bookings

Streamlined service scheduling led to faster bookings.

35% Increase in Customer Engagement

Enhanced UI/UX resulted in higher customer retention and satisfaction.

Anything in your mind ?

Frequently Asked Questions (FAQs)

General Information

An online laundry service allows customers to schedule washing, dry-cleaning, and ironing services through a website or mobile app, often with pickup and delivery options.

Users book a service online, the laundry partner picks up the clothes, processes them, and delivers them back to the customer, often with real-time tracking updates.

Online laundry services save time, offer professional fabric care, provide doorstep pickup/delivery, and allow easy tracking and secure online payments.

Customer Queries

Simply sign up on the platform, select your service, choose a pickup time, and confirm payment. Some services offer same-day or next-day delivery.

Yes, most platforms provide real-time order tracking, allowing customers to check the status of their laundry from pickup to delivery.

A good system includes order management, inventory tracking, payment processing, real-time notifications, and CRM for customer engagement.

Service Provider Queries

Digital platforms help laundry providers manage orders, track finances, streamline operations, and reach a wider customer base.

Most platforms use encryption, secure payment gateways, and authentication protocols to protect user data.

A good system includes order management, inventory tracking, payment processing, real-time notifications, and CRM for customer engagement.

Technology & Security

Most platforms use encryption, secure payment gateways, and authentication protocols to protect user data.

Cloud technology enables automation, scalability, real-time updates, and seamless integration with CRM and ERP systems.

Yes, many platforms offer API integrations with existing ERP, finance, and inventory management systems for smoother operations.

Operational Queries

Professional laundry platforms use specialized detergents, temperature-controlled washes, and fabric-specific treatments.

Yes, most platforms offer premium services for silk, wool, bridal wear, leather, and designer clothing with expert handling.

Most platforms have a complaint resolution system within the app or website, allowing users to report issues and track resolution progress.

Anyway, that’s the bottom line!

Conclusion

DhobiG has redefined the laundry and dry-cleaning industry by combining innovative CRM and ERP software solutions. This transformation allows for efficient order management, real-time tracking, secure payments, and personalized services for customers, all while optimizing business operations. By integrating advanced technology and ensuring superior fabric care, DhobiG is setting a new standard in the laundry industry, making it a leader in the market.

Not convinced yet ?

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